Empire Trailer Hire
Safety Hub
Find the guide you need — before you leave, while you're loading, or when something goes wrong.
⚠ Something gone wrong? Start here.
Breakdown, accident, or trailer issue — our Emergency Guide walks you through exactly what to do.
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Report an Issue
Damage, missing gear, or problems with your booking
Self Service Pick-Up
How the 24/7 lockbox system works from start to finish
Before You Leave
Step 1
Get set up correctly before you hit the road — attaching, inspecting, and understanding the gear.
Attaching the Trailer
Coupling, safety chains, lights — how to connect everything properly
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Pre-Trip Inspection
A quick walk-around checklist to make sure everything's roadworthy
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Safety Checklist
Full safety checklist to tick off before every trip
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Opening the Lock Box
Step-by-step guide to accessing your trailer at any hour
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Loading & On the Road
Step 2
Pack it right, drive it safe — tips for loading your trailer and handling it on the road.
Loading & Unloading
Weight distribution, tie-downs, and safely loading your gear
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Packing Tips
How to pack efficiently and keep your load secure
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Driving with a Trailer
Reversing, braking distances, and road confidence
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QLD Towing Regulations
Speed limits, weight limits, and what the law requires
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Using the Equipment
How-To
Step-by-step guides for the trailer's built-in features — brakes, winch, and more.
Manuals & FAQs
Reference
Full product manuals and answers to the most common questions we get.
