Self-Service Pickup & Return

1 Verify ID once

After your first booking, verify your driver licence using the secure link sent to you. Once verified, you won’t need to do it again.

2 Get your pickup information

• You’ll receive your Trailer Number, Access Code, and Pickup Address.
• Your confirmation will show hire dates and times.
• Keep this email handy — you’ll use it for both pickup and return.

3 Arrive & unlock your trailer

• Go to your chosen location and find your assigned trailer number.
• Locate the key box — usually on the passenger side (some car trailers: under the winch).
• See how to find your key box.
• Enter your access code, retrieve the key, and unlock the trailer.

4 Connect & complete pre-hire checks

• Connect trailer to your vehicle and secure the hitch, chains, and check lights.
• Complete your Hire Condition Report before towing.
• Check indicators, brake lights, tyres, and ensure the jockey wheel is raised and stowed.

5 Return your trailer

• Ensure the trailer is clean and tidy — no rubbish or personal items.
• Lock the trailer and return the key to the key box using the same code.
• Open your email or booking & click “Return Booking”.
• Upload the requested photos and complete the short form to confirm return.
• If you don’t complete it, you’ll keep receiving reminder emails until we confirm trailer is returned or an extension requested.