Pickup Instructions

Thanks for hiring with Empire Trailer Hire! This guide will walk you through everything you need to collect and return your trailer with ease.

Booking Information

Your pick-up location, hire start/end times, trailer number, and lockbox code are all in your confirmation email and SMS. Please have that handy when collecting your trailer.

Collecting Your Trailer

  1. Go to the pick-up location listed in your confirmation.
  2. Find your assigned trailer number.
  3. Locate the black lockbox on the trailer. See where it’s located.
  4. Enter your lockbox code and press the padlock icon.
  5. The lockbox will flash green and beep — then pull the face towards you to open.
  6. Take the key, unlock the trailer, and we recommend placing the lock in the toolbox and the key back in the lockbox for safekeeping.
  7. The lockbox code will stay active for the full duration of your hire.

Click here for detailed lockbox instructions and troubleshooting.

Condition Report

Important: Before and after your hire, please complete the Trailer Condition Report:

Submit your form here.

Electric Brake Trailers

If your trailer has electric brakes:

  1. Download the Elecbrakes App:
  2. Turn your vehicle’s headlights ON(not on AUTO).

View full Elecbrakes instructions

Need Assistance?

If anything goes wrong or you need help:

We’re here 24/7 to support you. Thanks again for choosing Empire Trailer Hire. Safe travels!

Final checks


  • Check that the Safety chains are attached to tow vehicle correctly
  • Check Jockey wheel is up and locked
  • Ensure the coupling handle i s correctly down
  • Ensure the trailer plug is connected and all lights are working correctly
  • Check operation of the electric winch
  • Check operation on the Hydraulic Tilt

Electric brakes


  • For the electric brakes to work on your trailer you need to make sure that:
  • Your car headlights are ON
  • You have downloaded the ElecBrakes App
  • More information at ElecBrakes Page

Returning the trailer

 

Thank you! We strive to provide the best customer service and would love to hear feedback about your trailer hiring experience.

This will help us grow and ensure the continued satisfaction of all our customers.

 

Parking

 

On return to the trailers pick up location, find a suitable park for the trailer


Reverse the trailer into the park, as far back as possible

 

Finishing up

 

Once the trailer is parked, disconnect it from your vehicle


Place the lock back onto the hitch and secure tightly


Place the key back in the lockbock using your unique code


Any issues with the code please call 0480 375 450  Contact support


Make sure the adaptor plug is placed back in the red toolbox


Make sure that the trailer is clean and free from rubbish